Refund policy

You can exchange or return your purchase within 30 days of delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Arrangement will be made to collect the return from you and once that has been completed your refund will be processed.  Refunds will be processed through our payment gateways facilities where possible.   EFT payments made directly to our bank account will require you to provide us with your banking details.

Please supply us with the following details ( sales@rubyreddesigns.co.za ) so that we can process your return:

* The physical address for the courier to collect (if different from the delivery address)

* Any special instructions for the collection (preferred time between 9am and 4pm / access requirements)

### Note :  The original shipping cost are non-refundable.

Once your return is received and inspected, your refund will be processed within 7 business days. We reserve the right to reject refund claims that do not meet the requirements as specified above. For orders cancelled prior to shipping your refund will be processed within 7 business days of the cancellation.

Damaged Goods

Damaged goods should be returned as per the above instructions so we can assess the fault/s and take necessary actions to replace or exchange. Should we assess damages to causes such as factory fault we will create a credit note for the amount to the Customer for use of the same or any other similar products on our site. Devcube Consulting reserves the right to assess damages and accept or decline any return of damaged goods based on the nature of the damages.

Uncollected Goods

Items that have been paid for but not collected for a period of more than 30 days after payment is made will be sold to defray costs.